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Privacy Policy

Effective Date: December 4, 20024
 

Cindy’s Southern Stuff (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, https://www.cindyssouthernstuff.com/ (the "Website"). Please read this Privacy Policy carefully to understand our practices.

1. Information We Collect

We collect the following types of information:

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1.1 Personal Information

This includes information that identifies you as an individual, such as:

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (e.g., credit card details)
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1.2 Non-Personal Information

This includes data that does not directly identify you, such as:

  • IP address

  • Browser type

  • Device information

  • Website usage data (e.g., pages visited, time spent on pages)

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1.3 Cookies and Similar Technologies

We use cookies, web beacons, and similar technologies to enhance your browsing experience. These may track your preferences and usage patterns.

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2. How We Use Your Information

We use your information for the following purposes:

  • To process and fulfill orders

  • To communicate with you about your orders or inquiries

  • To send promotional emails or newsletters (if you opt-in)

  • To improve our Website and customer service

  • To comply with legal obligations
     

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service providers (e.g., payment processors, shipping companies)

  • Legal authorities if required by law

  • Affiliates and subsidiaries as necessary for business operations
     

4. Your Rights and Choices

4.1 Canadian Residents

Under PIPEDA, you have the right to:

  • Access your personal data

  • Request corrections to your data

  • Withdraw consent for data processing
     

4.2 U.S. Residents

Under the CCPA, you have the right to:

  • Know what personal data we collect and how it’s used

  • Request deletion of your data

  • Opt-out of the sale of personal data (we do not sell data)
     

4.3 General Data Protection Regulation (GDPR)

If you are in the EU, you may:

  • Request access to your personal data

  • Request data portability

  • Object to or restrict data processing

To exercise these rights, contact us at [Insert Contact Email].
 

5. Data Security

We implement robust security measures to protect your personal information, including encryption and secure payment gateways. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
 

6. Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations.
 

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies.
 

8. Children's Privacy

Our Website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
 

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be effective immediately upon posting on the Website.
 

10. Contact Us

If you have questions or concerns about this Privacy Policy or your personal information, please contact us at:

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Refund and Return Policy for Cindy's Southern Stuff

At Cindy's Southern Stuff, we aim to provide you with products that meet your expectations and satisfaction. Our refund and return policy is designed to be clear and fair, in alignment with our print-on-demand partner, Printful.

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1. Order Issues:

  • Damaged or Defective Items: If you receive a product that is damaged or defective, please contact us within 30 days of receiving your order. We will require a photo of the item and a description of the issue to process a replacement or refund.

  • Wrong Item Received: If you received the wrong item, please notify us within 30 days with a photo and details of the incorrect item. We will arrange for a replacement or refund.
     

2. Returns:

  • Change of Mind: As our products are custom-made to order, we do not accept returns or offer refunds for change of mind. Please ensure that you carefully review your order before finalizing your purchase.

  • Size Exchanges: We do not offer size exchanges. Please refer to our size guide before placing your order to ensure the correct fit.
     

3. Refunds:

  • Refunds are processed for approved claims of damaged, defective, or incorrect items. Once your claim is reviewed and approved, we will notify you and process the refund to your original payment method.
     

4. How to Submit a Claim:

  • To submit a claim, please email us at [your email address] with your order number, a description of the issue, and any relevant photos. Our team will review your request and respond within 3-5 business days.
     

5. Shipping Costs:

  • If a return is approved due to our error (e.g., wrong or defective item), we will cover the shipping costs for the return.
     

6. Contact Us:

Please note that our policy aligns with Printful's guidelines, and we strive to ensure a smooth and satisfactory experience for our customers. Thank you for choosing Cindy's Southern Stuff!

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